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Technical Services Lead NE Job - #1706007A0

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Location: Lincoln, Nebraska, Mid-West United States, USA
Company: Syngenta
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Open Til: 02-Mar-12
Industry Sector: Agribusiness
Industry Type: Agronomy
Career Type: General
Job Type: Full Time
Minimum Years Experience Required: N/A
Salary: Competitive

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Division: Strategic Crops
Function: Renewable Fuels - Enogen
City: Lincoln
State/Province: Nebraska [NE]
Country: United States [US]
Position Title: Technical Services Lead NE
Job ID: 2818

Role Purpose/Accountabilities:
*This role will provide the direct technical support interface to the renewable fuels customer base for pre-trail, trial, commercialization, and optimization of the Enogen technology.
*As a key technical member of account teams, this role will take accountability for identifying and recruiting potential customers, as well as securing their understanding and optimal use of the technology.
*Provide validation of our technology performance, sustainable realization of value delivery to the customer, and a high level of satisfaction.
*Work with customer’s organization to understand, adopt, and optimize technology performance.
*Understand the value proposition of our technology and help customer achieve optimum value.
*Work safely and efficiently on customer’s site to provide assessment of process performance before and after implementation of Syngenta’s enhanced grain technology.
*Build and share solid understanding of technical trends and performance related issues at the plant as well as industry wide levels.
*Be a solid integrated member of account management teams.

Knowledge, Skills & Experience: *Minimum of B.S. degree in a hard science or engineering, or equivalent technical training.
*Ideal candidate would have a degree in chemical or process engineering, biochemistry, chemistry, or fermentation science. Other science or engineering degrees would be acceptable given sufficient relevant industry experience.
*An MBA degree is desirable.
*5 to 8 years of process industry experiences, including multiples of process and breadth of process, as well problem solving, continuous improvement, and leadership roles. Extensive knowledge of and hands-on experience in the dry grind ethanol industry.
*Proficient in Microsoft Excel.
*Experience and capability in developing dry grind ethanol plant operating models used to estimate potential value of process improvement technologies. Created models will be part of an integrated technical sales tool kit used to calculate potential processing benefits based on operating parameters of individual dry grind ethanol plants.
*Proven, effective written and oral communication experience.
*Customer and/or vendor facing experiences a plus.
*Experience with DCS software, DCS interfaces, and data management systems.
*Candidate must have proven ability to effectively assess and troubleshoot the industrial process and effect rational actions to secure sustainable value improvement.
*Ideal candidate is an outgoing person with excellent communication skills who can balance the need for technical expertise and stakeholder relations (internal & external).
*Candidate must be able to interact with all levels of (external) plant personnel and effectively communicate technical matters, which can be understood and acted upon. Successful candidate must work independently and with minimal direct supervision.
*Candidate must be flexible to accommodate changing needs and schedules.
*Candidate must be able to educate plant personnel in proper utilization of Enogen and be willing and able to dialog with stakeholders on performance gaps and problems.
*Candidate must be able to tailor approaches to fit the individual stakeholder.
*Candidate will need to have a respect for accuracy and details but as be capable of consolidating the picture and drawing conclusions.
*Candidate must readily utilize high quality communication capabilities across a range of complex and tense issues (listening, speaking, writing).
*Candidate must be able to resolve customer issues/concerns in an expeditious manner with high customer satisfaction.
*Candidate must exhibit mature and independent judgment and be highly responsive to the needs of stakeholders.
*Candidate will be dedicated to meeting the expectations and requirements of external and internal customers.
*Candidate must thrive on being a team member in the account management process.
*Candidate must be willing to seek help from team members when needed.
*Candidate must make safety a priority in all job aspects.
*Represent high quality, professional Technical Support to the renewable Fuels Industry. *Represent Syngenta in a high quality manner.
*Represent the essence of the role across the Syngenta team and especially the account mgt team
Critical Success Factors & Key Challenges: *High energy level, self initiative, and desire to be an impact player in the organization.
*Able to perform at a high level independently and as part of a cross functional team.
*The ideal candidate is an outgoing person with excellent communication skills who can balance the need for technical expertise and details with stakeholder buy-in.
*Uses knowledge and other resources to solve difficult problems with effective solutions.
*Able to effectively work with highly experienced as well newly experienced personnel in the customer’s organization.

Additional Information:
*Candidate must be willing to travel, primarily within the U.S. and to Canada.
*Travel would largely be planned but some urgent travel is a part of the this job. An estimate of 50% is envisioned.
*Job will require working offsite and being present at field locations (customer process facilities) with time flexibility to achieve the desired results.
*All applicants must be eligible to work in the US.