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Location: - (Minnesota, Mid-West United States, USA)
Company: Land O' Lakes
Open Til: 27-Apr-12
Industry Sector: Agribusiness
Industry Type: Communication
Career Type: Administration
Job Type: Full Time
Minimum Years Experience Required: N/A
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Sr. Consumer Relations Specialist
Territory (if applicable):
Business Unit:Land O'Lakes Dairy Foods division is a leading marketer of a full line of dairy-based consumer, foodservice and food ingredient products across the United States.
Position Purpose:Exceeds the responsibilities and expectations of a Consumer Affairs Specialist with minimal supervision: improve/maintain consumer retention and loyalty through a high level of consumer satisfaction in keeping with the integrity and image of Land O'Lakes. Responsible for appropriate handling of all consumer contacts via phone, mail and web. Accurately records consumer data, prepares and generates consumer response, and takes a leadership role in knowledge of assigned product line. Informational feed to business teams i.e. translating data, identifying consumer and product trends and alert the organization for potential product/health issues.
Acts as consultant to staff in deciding course of action in handling consumer problems, developing responses to consumers i.e. customized letters, standard letters/paragraphs for system and e-mail responses.
Required (Basic) Experience & Education:Education: BA/BS in Consumer Affairs, Consumer Studies, Business Administration, Food Science or Food related field; or equivalent experience.
Experience: Five to six years experience as consumer relations representative.
Technical Skills: Excellent oral and written communication skills; intermediate knowledge in Microsoft Word and Excel; computer savvy.
Required Competencies & Other Skills:Act with Integrity
Customer Relations & Product Expertise
Preferred Experience & Education:
Preferred Competencies & Other Skills:Creativity/Innovation
Percentage of Travel:0
Land O'Lakes, Inc. offers a competitive compensation and benefits package, including medical and dental insurance, retirement savings account, tuition reimbursement, PTO, paid holidays, and employee development opportunities. Land O'Lakes, Inc. is an Equal Employment Opportunity and Affirmative Action Employer. Land O'Lakes,Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.