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Location: - (Kansas, Mid-West United States, USA)
Company: Land O' Lakes
Open Til: 09-Mar-12
Industry Sector: Agribusiness
Industry Type: Customer Service
Career Type: Customer Service
Job Type: Full Time
Minimum Years Experience Required: N/A
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Part-Time Customer Service Representative
Territory (if applicable):
Business Unit:Winfield Solutions is an industry leader in crop protection and farm seed products, providing insights an expertise in this area. Our brands include AgriSolutionsTM crop protection products and CROPLAN GENETICS seed.
Position Purpose:Providing our customers with the best possible service and value we can with the goal of "Total Customer Satisfaction" including answering customer questions, taking and entering orders into Unity, following orders throughout process communicating any changes to customers, and following up with customers to ensure their needs are being meet and exceeded. Being the "Go To Person" for our customers when they have questions on products, inventories, and order statuses. Actively projecting a positive image of the Company and the entire 'TEAM" at service center to help build and strengthen both external and internal relationships.
Required (Basic) Experience & Education:High School diploma or equivalent, some college.
Required Competencies & Other Skills:Receiving and answering customer phone calls. Following up with customer either by phone or email. Correctly entering customer orders into Unity. Share responsibility in customer credits and refills (manager discretion). Share responsibility for safety observations.
Communicate internally on customer needs and concerns with Manager. Communicate internally with the entire team on customer order status and warehouse inventories and orders. Increased duties and responsibilities during off or slow season.
Preferred Experience & Education:Agriculture background preferred.
2 or 4 year college degree in Agriculture, Business, or relevant field.
Preferred Competencies & Other Skills:
Percentage of Travel:0
Land O'Lakes, Inc. offers a competitive compensation and benefits package, including medical and dental insurance, retirement savings account, tuition reimbursement, PTO, paid holidays, and employee development opportunities. Land O'Lakes, Inc. is an Equal Employment Opportunity and Affirmative Action Employer. Land O'Lakes,Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.