Communication in the workplace

Communication is used by everyone in the workplace. You will find that communicating occurs at every level, between everyone. Employees communicate with one another, with managers, with customers- managers communicate with staff, each other and clients. The absence of adequate communication can lead to frustration and a lowering of morale. When aims, goals and targets are not properly communicated, there can be a decrease in productivity in a company, confusion and unrest can intensify greatly. Lack of communication can negatively affect workplace relations.

Communication has many benefits. Namely, if a manager can communicate their ideas clearly, so that staff member understands the goals and procedures required, they can perform their tasks correctly and the business functions well.

Good communication skills enable managers to let employees know what they are doing well and what aspects might need some improvements.

With a good level of communication between all levels of staff and employers, misunderstandings can be avoided, or worked out quickly and efficiently so that there is an improved work place atmosphere.

Open lines of communication can lead to better job satisfaction as employees feel their ideas and problems are heard and appreciated.

Good communication skills can also help build relationships with clients and customers, increasing the success of a business.

If a leader or employers is incapable of communicating then he/she will never be able to encourage or motivate others to work to the best of their abilities.

Good communication skills also boost an employer’s ability to develop relationships with their staff members and clients. It can be a powerful tool in gaining trust and respect. Overall, it facilitates a productive and engaging workplace.

There a few key elements to being a good communicator

  • Be interested in other people, ask questions that are genuine and listen to their answers
  • Be positive and decisive
  • Look at people when you are speaking to them
  • Keep a sense of humour
  • Be realistic
  • How to start communicating effectively
  • Consider- what, why and whom. What is the message, why are you communicating this message and to whom are you directing the message
  • Asses the level at which you are pitching your message, how much convincing will be involved and the level of knowledge of those you are communicating to
  • Be clear, concise and use plain English.
  • Plan content carefully and watch your use of jargon which may put some listeners off
  • Remember the golden rule of communicating
    ‘Tell them what you are going to tell them. Tell them. Tell them what you just told them’.


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